14 day Return Policy

We operate a strict 14 day returns policy – meaning you have 14 days from receiving your order, or the first day delivery was attempted, to request a return and for us to receive your return, for a exchange or refund.

How to make a return – We hope you are happy with your purchase, however if you wish to make a return or exchange, please email us at [email protected] with your Order Number and which items(s) you’d like to return or exchange and we will send you all the information you need.

**Please allow us 48 hours to come back to you Monday-Friday (emails are not responded to at evenings or weekends).

Items are quality checked on return and we request that your return meets the following criteria to eligible for a Refund/Exchange –

  • Items must be in a saleable condition – unused/unworn 
  • Items must be in their original packaging with tags still attached
  • Items must be sent back as you received them with no damage or signs of wear (un-washed, smells, odour, smoke, dog hair, perfume, deodorant, stains, make up, fake tan)

Please do re-use your postage bag if you can – however, please do not turn it inside out, unless the item is wrapped in something to protect it (as this bag has already been through the post and may be dirty).

We do not currently offer free returns at this time and original postage is not refunded, therefore return postage is to be paid for by you.

Please note – Returns can only be posted back with Royal Mail.  Either by purchasing postage online (which we recommend) or via Royal Mail shipping purchased at the Post Office.
The parcel is your responsibility until it reaches us so we do advise that you use a tracked & insured service and keep your proof of postage in case of any damage or losses.

Refunds are made back to the original payment method and please allow us 7 days from receiving your return to issue your refund.

We do offer exchanges, however if an exchange is taken and you wish to return your exchange, this would be for a Store Credit only.

Please allow us 2-3 days to send your Exchange to you after we have received your return.

Late Returns may be issued with a Store Credit or returned to the Customer at their cost.

Orders not collected or refused delivery will be issued with a store credit only.
Returned to sender or returns made via return to sender without requesting a return will be issued with an admin fee or issued with a store credit only.

By requesting a return you are agreeing to adhere to our terms stated above and our full returns policy.

Store Credit/Exchange only | Final Sale Items

  • Sale Items – are final – non returnable.
  • Made to Order Items – made just for you, are return for a Store Credit/Exchange only.
  • Accessories – Jewellery, Sunglasses, Sunglasses Chain’s are non-returnable/non-refundable.
  • Earrings are non returnable due to hygiene reasons
  • If an item is bought in multiple sizes and all are returned a £1 restocking fee is charged per item.

Faulty Items – all items are checked before dispatch, but in the unlikely event your order is faulty, we ask that you notify us of the issue within 2 days of receiving your order via email [email protected] with a description of the problem and photos.  This is at our discretion.

Delayed Parcels – your tracking number is advised on your dispatch email, so you can check the status of your order – if you require any further help please contact us at [email protected].

Grey & Blush reserves the right to refuse a return if it doesn’t meet our return criteria.

FULL RETURNS POLICY

Care of Goods – Please check your items once received. 
All items are quality checked upon return and your item(s) must be un-worn, un-washed with no stains, damage/marks, fake tan or make up, deodorant marks, smells and with no signs of wear.
If the item(s) has any of the above then this is not in a saleable condition and we cannot offer you a refund and you will be asked to pay the postage for the item to be returned back to you.
All items should be wrapped carefully as you received them, in the original packaging (if possible) to avoid damage whilst in transit back to us (please do not turn the postage back inside out to use to send back as it will be dirty, if you open it correctly you can just sellotape it closed).
Shoe Returns – please can all packaging be returned – Bubble bag, shoe inserts, dustbags and any protective packaging.

*Earrings-due to hygiene reasons these are non-returnable.
Accessories – Jewellery, Bracelets, Earrings, Sunglasses, Sunglasses Chain’s are non-returnable non-refundable.

How to Send – Parcel’s can only be returned with Royal Mail/Post Office.
Return Postage is to be paid for by you and we do not refund original postage costs.  The parcel is your responsibility until it reaches us, we would advise you to send via a Trackable service incase of any loss or damages and to keep your proof of purchase.
Buying your postage online with Royal Mail is discounted compared to the Post Office and they currently offer Collection services and they can bring the label when they collect, no need for a printer – https://send.royalmail.com

Ireland & Europe Returns – Taxes/Customs/Handling Fees – are not refunded if you return your order.
Custom Forms – you must mark your parcel as a Return and value under £30 – any fees incurred from failing to do this will be deducted from your refund/store credit – we will give you all the information you need.

Made to Order – Items made just for you are return for Store Credit/Exchange only.

Re-Stocking Fee – if an item is purchased in multiple sizes and all are returned, we charge a restocking fee of £1 per item.

Exchanges – We do offer exchanges (subject to some T&C’s).  Please email us if you would like to exchange your order for a new size(s).  However, please note, that if an exchange is taken and you wish to return your exchange, this would be for a Store Credit only.

Damaged or Faulty Items – If you item is faulty or damaged, please email us at [email protected] within 2 days of receiving your parcel with your order number, description of the fault and any photos so we can assist you.

Wrong Items Received/Errors -please email us at [email protected] within 2 days of receiving your parcel with your order number, description of the problem and any photos so we can assist you.

Wear & Tear – Items worn and damaged are not the responsibility of Grey & Blush. This is Wear & Tear or misuse and is not eligible for a Refund or Store Credit.

Returned Parcels – Parcels returned back to us due to an error in an address or not collected from the delivery office – will be issued with a Store Credit only.  Please contact us if this has happened, so we can investigate further and arrange your store credit.
Returned parcels are issued with new labels over our labels, meaning we can’t always tell whose return we have received.

Sale Items – Our Sale items are final – non returnable.

Reduced Items/Seconds/Sample Sales – Return information is stated in the description of the item you are buying – these are usually non-returnable/non-refundable.

Store Credits – are valid for 3 months from issue.

Refunds – Please allow 7 days for us to process your return once received.
Returned parcels are collection 2-3 times a week (Monday to Friday) and your refund will be issued back to the same method in which you paid.
If your return is accepted you will receive an automated email advising you of your refund.  Funds can take 2-3 to show back in your account.
If there is any problems with your return or your return is not accepted we will email you.

Cancelling Orders – If your order hasn’t been packed and shipped and you wish to cancel your order, please be advised that a £5 admin charge is deduction from your order to cover restocking and fees.

*By placing an order with us you are acknowledging and accepting our Return policies as stated.
**Grey & Blush reserves the right to not issue a Refund if our policy is not adhered too.